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Comsys Services Support offers the following key benefits:

Support for new and refurbished networking products

Multi-vendor product support

Single contract for various levels of support

Single point of contact for continuity of support

Esay to manage

European coverage

 

Unlike the majority of support offerings, Comsys offers a tailor-made contract that can provide different levels of service depending on how critical the equipment is to your business.

 

Comsys support options

On-site service level agreement:

24x7x4 hour hardware guaranteed fix

Monday-Friday  hour hardware guaranteed fix

Next business day hardware guaranteed fix

Term of contract:

1-5 years

Includes:

24 hour helpdesk and technical asssitant centre

Logged fault call back in 30 minutes

Advanced hardware replacement service level agreement:

24x7x4 hour hardware replacement

Monday-Friday 4 hour hardware replacement

Next business day hardware replacement

Term of contract:

1-5 years

Includes:

24 hour helpdesk and technical assistant centre

Logged fault call back in 30 minutes

Optional:

Software cover (Upgrades and bug fixes)

 

Comsys Services supplies multi-vendor support to some of Ireland and Europe's best known corporations. They trust us because our services are carefully geared to the unique blend of complex, multi-vendor systems individual to them. With up to 4 hours guaranteed fix service levels on hardware. Giving our customers specific fix as well as response times and targets.

We can boast service and support skills that more than match the standards of many manufacturers. Our engineers are also trained for the complex issues that result from the recent trend toward open-architecture. With over 120 engineers in our network and comms service division alone. Comsys Services can produce a truly coherent multi-vendor support network with certified skills across all our brands and software support back up from the vendors themselves when required. Our customers in turn are backed up by world class repair facilities which already provides repair and warranty services to some of the world's leading manufacturers.

Extensive warehouse stocks of euipment and components allow us to support your mission critical systems with "instant availability" stocks held, if necessary, on your premises. Every day we see complex, multi platform IT installations caught in the trap where no one wants to accept responsibility for a fault while the problem remains unfixed. Comsys Services multi-vendor services exsist precisely to bridge this gap.

While manufacturer engineers bicker about the origins of a costly conflict, the depth of our front-line multi-vendor experience allows us to home in on the source of woes, quickly and accurately. With responsibility for the whole system, there's nowhere to pass the buck. It stops with Comsys Services.